Returns, Refunds & Exchanges

Premium Bundle 60 day return policy

We strongly believe in the ability of Glow Dreaming to help your children sleep. For the purchase of the Newborn Premium Bundle, Glow Premium Bundle or the Optimum Sleep bundle, if you are not 100% satisfied for any reason, we will be happy to provide a full refund. The 60 days starts from the day your Premium bundle is delivered to you.

If you would like to return your Glow Dreaming bundle please make sure to notify us within the 60-day window to ensure you receive the details to get it back to us in time. 

Please make sure you contact us here before sending the product back to us.

Before you return at item, you must have a Returns Authority issued from our Customer Care team. Please note that returns without a Returns Authority Number will not be accepted and will impact your eligibility for a refund. Our customer care team will then send you details about returning your products. 

Please make sure the returned product is carefully wrapped and provide a tracking number, as we are not responsible for lost or damaged products that are being returned to us.  Please note that any returns arriving in damaged condition or missing pieces will not be refundable. Please make sure that all of the pieces that you received in your original Bundle purchase are returned

For your reference:

  • The Glow Dreaming unit in the original box
  • all designer sleeve's received in the original box's
  • all the power adaptor's
  • plastic jug
  • any bottle of the Glow Lullaby essential oil you received
  • all printed booklet's 
  • instruction manual

If all of the above items are not returned, then there will be no refund. Once we receive your returned order we will process this within 2-5 business days.

This is only applicable to the Glow Premium Bundle (£99.95) and the Glow Basic Bundle (£79.95). If you purchased the the Glow On Its Own (£64.95), or the ICRA Sleep Program (£40) please note that the 60 Night Guarantee is not part of your bundle and you will not be eligible for a refund.
***PLEASE NOTE*** Return postage is done at the customer's expense as we do not provide returns labels in this instance. We are only able to refund the amount of the Glow Dreaming Bundle that you purchased. If you have ordered express we are unable to refund shipping costs, we apologise for the inconvenience

Returns, Your rights.

As a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within fourteen (14) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:

Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.

The sale of customised goods or perishable goods sealed audio or video recordings, or software, which has been opened.

Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;

Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the seven day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.